Arrivals and service alerts
See arrivals for the station you open most often, with matched official MTA alerts nearby.
Built for NYC subway riders
Smartly tailored to the routes and stations you actually use, Commuter Eye is the subway app built for the way you ride.
Commuter Eye doesn't just provide riders with real-time transit information. It provides riders with access to each other, because getting there isn't the same as getting it.
Favorite routes
Choose the lines you rely on.
Favorite stations
Save home, work, school, and regular stops.
Focused banners
Get alerts that match your actual commute.
What Commuter Eye does
Transit information tuned to your daily habits.
Rider-submitted incidents
Share short, station-specific updates so other riders can understand what is happening now.
Recommended settings
Set home base, work base, school, place of worship, or other regular stations without digging.
Useful notifications
Choose favorite route incidents, unexpected disruptions, planned service changes, and activity alerts.
Made for quick checks
Open the app, see the commute that matters first.
Commuter Eye can use favorite stations and location permission to show your nearest regularly used station when Arrivals opens. Riders stay in control, but the app can take a little work off their plate.
Don’t rely on just the MTA for incidents affecting your commute.
Commuter Eye makes riders the voice of truth for what’s happening on the ground underground and above. Be heard.
FAQ
Questions riders usually ask.
What is Commuter Eye?
Commuter Eye is a real-time subway information app that combines official train arrival data with rider-generated alerts and live discussion.
How are alerts created?
Alerts are submitted by riders using the app. Similar reports are grouped together automatically to reduce duplicates and keep information organized.
Are arrival times official?
Yes. Arrival times are powered by official real-time MTA train feed data.
Are alerts official MTA alerts?
Commuter Eye includes both community-generated rider reports and official MTA service information.
Rider-submitted alerts appear in Live Updates and Tunnel Talk, while official MTA service alerts and realtime train data appear throughout the Arrivals experience when available.
Why did an alert disappear?
Incidents expire when no new rider alert has been submitted for 30 minutes. Alerts and replies attached to that incident expire with it.
Why do some alerts appear grouped together?
Commuter Eye clusters similar reports into one incident to reduce clutter and make active problems easier to follow.
What is Tunnel Talk?
Tunnel Talk is the discussion layer attached to an alert where riders can share updates, reactions, photos, and videos in real time.
Why am I seeing nearby stations?
If location services are enabled, Commuter Eye shows stations closest to your current location to help you quickly access nearby arrivals and alerts.
Does Commuter Eye track my location all the time?
No. Location is only used to provide nearby stations and local alert relevance when location services are enabled.
Why do some routes have branch options?
Some subway lines split into multiple branches. Commuter Eye allows riders to choose the correct branch so arrivals and alerts stay accurate.
Why are some trains missing from arrivals?
Arrival times depend on live MTA data. Occasionally feeds may delay, refresh, or temporarily lose train positions.
Can riders upload photos or videos?
Yes. Riders can attach photos and videos to alerts to provide visual confirmation of conditions underground. Videos are limited to 15 seconds.
Why do arrival times refresh automatically?
Arrival times update continuously to reflect live train movement and changing service conditions.
What happens if multiple riders report the same issue?
Commuter Eye automatically merges similar reports into a shared incident thread so riders can collaborate in one place.
Do I need an account to use Commuter Eye?
Some interactive features such as posting alerts, comments, likes, and replies may require signing in.
Can I save the trains I ride the most?
Yes. Favorite Routes can be managed in Recommended Settings and User Profile, then used for route alert preferences.
Can I save the stations I use the most?
Yes. Favorite Stations can be managed in Recommended Settings so Commuter Eye can keep regular stops close at hand.
Are notifications available?
Yes. Notification controls are available in Recommended Settings for incidents affecting your favorite routes when Notifications is enabled.
Is Commuter Eye affiliated with the MTA?
No. Commuter Eye is an independent rider-focused platform that uses publicly available MTA data.
Beta testing
Help shape the commuter workflow before launch.
Beta testers can help improve alert accuracy, station defaults, notification behavior, and the small daily decisions that make a transit app feel trustworthy.
Ask to join the betaSupport
Questions, feedback, or beta access?
Email kfmiran@commutereye.com.